Our suppliers only ship to the 48 states and do not ship to PO Boxes. Orders are shipped using whatever service is most economical, and we can not offer express services at this time.
Free Ground Shipping for most orders over $1 (some restrictions apply such as size and weight). Free shipping ONLY applies to orders placed on THIS website (rohnersnewparts.com) and is not available by phone or on our salvage yard website (rohnersautoparts).
A flat rate shipping charge is used for most orders under $1. Please see shipping details on website heading and/or order checkout for price (at time of writing this it was $8.99, but it may change month-to-month).
Most orders are shipped within 24 - 48 hours from confirmation of your order unless otherwise specified. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 8 business days (excluding weekends and holidays) from their date of shipment. If you need to contact us, email is the preferred method in most cases.
Oversized items and Body Parts - Orders containing oversized body parts such as bumpers, doors, hoods, and other large parts may still qualify for free shipping, however, these items require special handling and are usually shipped via methods other than UPS or FedEx. Delivery times range from 2 - 9 business days for oversized items. No Overnight or 2-Day deliveries on Saturdays, Sundays and Holidays. If you place your order on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.
Damaged Shipments - Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, damages may occur occasionally due to inclement weather or acts of God. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. Pictures of the damaged package and damaged items are required for damage claims. We are not responsible for missing, damaged, or incorrect parts after 14 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company -- we are not liable once the carrier's tracking shows the package was delivered.
Lost or Stolen Orders - We are not responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping service. Some items may be shipped separately, so check the packing list that came with the shipment. You must contact us immediately if the entire shipment was not received. All requests must be made within fourteen (14) days from the date of shipment for any possibility of claim.